Question: Why register online?
- You can register whenever you like, from wherever you like
- You can login and review your registrations
- You can login and update your mailing address, email, or phone number
- You get immediate access to the ACT Online Learning Community www.actcommunity.net/aolc
Question: What is my ACT Online Account?
Your ACT Online account is used to login to the ACT Online Learning Community (AOLC) to participate in online discussion forums and online videos that you've subscribed to. You can also login to subscribe to new online videos or register for new live events at: https://www.actcommunity.net/amember or to print out receipts for events you’ve already attended.
Question: I forgot or don't know my username/password
- Go to www.actcommunity.net/amember
- Follow the instructions under the header "Lost Password?"
Question: I clicked on "sign-up now" but nothing happened
If you are trying to sign up in at: https://www.actcommunity.net/amember/ but click on sign-up here with no results, JavaScript may not be enabled.
First, go to this page: http://www.isjavascriptenabled.com/
If that page reads “YES”, then JavaScript IS enabled on your browser.
If that page reads anything else, then JavaScript is not enabled.
To enable JavaScript
in Internet Explorer (Version 8 or newer): http://mistered.us/tips/javascript/browsers.shtml
in Firefox: http://support.mozilla.com/en-US/kb/JavaScript
Question: I didn’t get my email confirmation
- Check your “trash” or “junk mail” folders.
- Add
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
as a safe sender or allowed sender to your email program.
Please note that we've had some difficulties specifically with Telus email accounts. We are in contact with Telus to try and resolve this, but in the meantime, if you did try with a Telus account, please try another email address if you have one.
Question: How can I print out my receipt?
- Go to: www.actcommunity.net/amember
- login with your ACT Online user name and password (if you don’t know your user name and password, follow the instructions under the header “Lost Password?”)
- After you login, you see a page with your Subscriptions and somewhere in the bottom half of the screen, a red header “Your Payment History”.
- There is listed each event or product that you have paid for. The fifth column is a link to that product’s invoice.
- Click on the word “invoice” and this automatically downloads a PDF to your computer (note that you will have to know where your computer stores it’s downloads. On a PC, it’s generally in a folder called “downloads.”
Question: Problems logging in to view video
Check the troubleshooting tips on ACT website at http://www.actcommunity.net/autism-education/act-online-videos/76-online-video-frequently-asked-questions-faq.html.
